In accordance with the government directions to prevent the spread of the Covid-19 by social distancing, as part of PT Bank HSBC Indonesia's (HSBC) effort to safeguard the safety and health of our clients, we will make temporary changes related to our Trade Finance services, as follows:
COVID-19: Trade Finance Temporary Service Hour
Trade Finance Temporary Service Hour Adjustment
Transaction | Before | After |
|---|---|---|
Trade loan | ||
• Involving RTGS | 12:00 WIB | |
Import | ||
• Application for DC issuance | 13:00 WIB | 12:00 WIB |
• Retirement of Import DC document | 15:00 WIB | 12:00 WIB |
• Import bill settlement involving RTGS | 12:00 WIB | 10:00 WIB |
Export | ||
• Submission of export docs | 15:00 WIB | 12:00 WIB |
• Advising DC | 14:00 WIB | 13:00 WIB |
• Correction export document | 15:30 WIB | 13:00 WIB |
Bank Guarantee | ||
• All transaction related to Bank Guarantee | 12:00 WIB | 12:00 WIB |
Supply Chain Solution – Approve Invoice (SCS-AI) | ||
• All transaction related to SCSAI | 15:00 WIB | 13:30 WIB |
The above service schedule effective as of 30 March 2020 until further notice.
Should you have further query, please contact your Relationship Manager or phone number 021-29969001 on office hour.
Thank you,
PT Bank HSBC Indonesia
Important information
- President Director's message - 17 April 2020
- President Director's message - 19 March 2020
- Customer Relief and Guidance
- Cut off Schedule Adjustment for Payment Services
- Trade Finance Temporary Service Hours Adjustment
- Operational Banking Hours Adjustment & Saturday Banking Services
- HSBC Digital Payment Solution
Contact us
Enquiries and feedback
1500237
or
+62 21 25514777
(from overseas)