At HSBC, we continue to provide innovative tools to help make your life easier 24/7.
And now, the HSBCnet Mobile app includes the new Trade Transaction Tracker.
The HSBCnet Trade Transaction Tracker gives you a global view of your documentary credits, collections and payments, guarantees and trade loan across markets and countries worldwide in one single app.
Available for Apple and Android, now you can:
Get an overview of your Trade and Guarantee transactions
View real-time status of export and import documentary credits, collection and guarantee transactions
Intelligent transaction search
Real-time courier tracking of export documents
Visibility across markets and countries, allowing for better supply chain management
Save time on the phone, faxes or email with access to your detailed trade account information
When you need to see all your transactions at once, the HSBCnet Mobile App with Trade Transaction Tracker gives you a quick overview.
What you will need:
An Apple iPhone or Android device
The latest version of the HSBCnet Mobile app
downloaded from the Apple App Store or Google Play
Your company’s HSBC Trade Account number
Recent Bill or Documentary Credit reference number
Your email address registered in Instant@dvice*
Easy 3 steps to set up
Open the HSBCnet Mobile App and tap onto Trade Transaction Tracker button
Enter in your HSBC Trade Account number, Instant@dvice email address and recent Bill or Documentary Credit reference number
Enter in the confirmation code provided to your email address
You only need to be registered for Instant@dvice to access the HSBC Trade Transaction Tracker, HSBCnet registration is not required. If you are not yet an HSBC Instant@dvice customer, please add your e-mail address in the Trade Transaction Mandate, Trade Document Collection Mandate and Instant Advice form in this link. Kindly complete the form with authorized signature and submit to Trade Counter.
Q1. I am currently using HSBCnet ITS to submit our Trade transactions requests, will there be any changes to this service following the launching of Trade Transaction Tracker mobile app?
A1. No changes to this – submitting transaction process (creating and authorizing trade transaction instructions) remains through HSBCnet ITS. The Trade Transaction Tracker mobile app has “view-only” feature to check transaction status.
Q2. How can I amend, remove, or add user from the accessing the Trade Transaction Tracker app?
A2. To make changes or to add new user, simply complete the “Trade Transaction Mandate, Trade Document Collection Mandate and Instant Advice” form (download here). Kindly have the form signed by company’s authorized signor(s) and submit to our Trade counter. Maximum of 5 (five) users can be registered to access this mobile app.
Q3. Will I receive any push notification on my phone for loans or transactions which would be due soon?
A3. The “push notification” for loan due is not available. To see the transaction status or check loan due date, kindly login and view them within the Trade Transaction Tracker mobile app.
Q4. If I register for the Trade Transaction Tracker mobile app, will I continue to receive emails from Instant@dvice to my inbox?
A4. Yes, the Instant@dvice service will still remain. The Trade Transaction Tracker mobile app is launched as a supplementary platform for our customers to have easier access to information of their Trade transactions with HSBC Indonesia.
Q5. I have SCS-AI/RF facility with HSBC, will these transactions be viewable in the Trade Transaction Tracker mobile app?
A5. The Trade Transaction Tracker mobile app is not yet connected to our SCS-AI/RF platform. At this moment, the transaction types viewable in the app are Guarantee, Letter of Credit, Documentary Collections, and Trade Loans.
Q6. Does this application work as two-way communication platform with HSBC’s Trade team?
A6. This mobile app serves as “view-only” tool to monitor your trade transactions. Should you have any inquiries or need further clarification, kindly contact the Trade Client Services team or your assigned Trade Specialist.