COVID-19: Cut-off Schedule Adjustment

Cut-off Schedule Adjustment for Payment Services

Dear Valued Customers,

We would like to inform you regarding cut-off time adjustment for payment services of PT. Bank HSBC Indonesia in accordance with the Bank Indonesia Press Release on December 1st 2021 subjecting BI-RTGS, BI-SSSS, and BI-ETP Operational Activities and Public Service Schedule.

Below cut off time schedule effective as of 03 January 2022 until further notice:

Alternative solution for any transaction also available through HSBC Internet Banking (www.hsbc.co.id), HSBC Mobile Banking, and HSBC ATMs - including in more than 100,000 ATM Bersama and PRIMA networks.

Should you have any further inquiries, for personal customer, please contact our Call Center at 1500700 (Premier), 1500808 (Advance, Signature, Platinum, Cashback), 1500501 (Retail Business Banking) and for corporate customer, please contact our Corporate Call Center at 1500237 on business days, Monday until Friday (08.30 WIB – 17.00 WIB).

Thank you

^{PT Bank HSBC Indonesia is authorized, registered and regulated by the Indonesian Financial Services Authority in doing its business in Indonesia}

• President Director's message - 17 April 2020
• President Director's message - 19 March 2020
• Customer Relief and Guidance
• Cut off Schedule Adjustment for Payment Services
• Trade Finance Temporary Service Hours Adjustment
• Operational Banking Hours Adjustment & Saturday Banking Services
• HSBC Digital Payment Solution

Enquiries and feedback

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