Dear Valued Customer,
The widespread Coronavirus (COVID-19) pandemic is affecting us all across the world. Our hearts and prayers go out to the people who have and will be affected by this unprecedented event. We appreciate the healthcare workers, local communities and volunteers who are working valiantly in the front line to contain this coronavirus.
As our valued customer, I would like you to be aware that HSBC is monitoring the COVID-19 situation around the clock. We know that you rely on us to ensure banking services continue, and we have already launched a number of measures to ensure we can provide this to you. Our staff providing critical services have been split across multiple locations and the majority of our non-critical staff are now working from home. We also have prepared a Business Continuity plan designed to support you should the situation deteriorate further.
We have established travel restrictions and self-quarantine requirements for staff returning from affected locations. We have also stepped up cleaning measures at all our premises, including our branches, reminded all of our employees to be more mindful of hygiene procedures, and asked our employees to stay at home and see a doctor if they feel unwell in any way.
If you are not comfortable stepping into our branches or meeting with our customer service staff, I encourage you to access our internet and mobile banking platform so you can conduct your transactions from your office or home. Alternatively, please do not hesitate to contact us at 1 500 808 or call your Relationship Manager, should you require assistance.
On behalf of HSBC Indonesia, I thank you for your trust. We are fully committed to supporting you during these challenging times.
PT Bank HSBC Indonesia