HSBC Safeguard

Protecting you from fraud and financial crime.

In today's increasingly connected world, it's more important than ever to ensure your security especially when it comes to banking. That's why we're introducing HSBC Safeguard - a series of initiatives designed to provide better protection for all of our customers from fraud and financial crime across our global processes and systems.

Information is key to protection

Our systems and processes rely on us having the most up-to-date information about all of our customers. You may be contacted by HSBC to do one or all of the following:

  • confirm or update your existing personal or business details
  • provide new information which may include original documents

We apologise in advance that this may cause some inconvenience, but we will work with you to ensure the process is as simple and straightforward as possible.

What we will do with your information

We will use this information solely to protect our customers and ourselves against financial crime. We take our obligation to protect your data very seriously, so all the information you provide will be subject to the HSBC Group's highest security standards. The intent is to ensure we have the most up-to-date records and the information will NOT be used by any third parties for marketing purposes.

What you need to do next

You do not need to do anything at the moment. In order to manage the process, we will be contacting customers individually on a phased approach to let you know when you need to update your information.

Frequently Asked Questions

Contact us

Enquiries and feedback



+62 21 25514777

(from overseas)