Important Information

The General Terms and Conditions are the terms governing your relationship and/or account held with PT Bank HSBC Indonesia (“HSBC Indonesia”).

The General Terms and Conditions are made up of:

• The Master Services Agreement (including the Confidentiality and Regulatory Annex) – this document is applicable to your accounts and overall banking relationship with HSBC Indonesia;
  Master Service Agreement (MSA) & Confidentiality Regulatory Annex (CARA) (PDF, 4.78MB)

• The Indonesia Country Conditions – These conditions amend and/or supplement the Relationship Documents (as defined in the Master Services Agreement) for your accounts in Indonesia only. Please read these conditions carefully whenever you open an account with HSBC Indonesia;
  Indonesia Country Conditions (PDF, 149KB)

• The Terms of Products and Service – These are terms and conditions relating to the account products and services applicable to you;
  Terms of Products and Services (PDF, 194KB)

• The HSBCnet Annex, E-Channel Services Schedule, and Security Measures – These documents set out the specific terms that apply to the access and use of our digital banking platform - HSBCnet, and the relevant security protocol and measures for HSBCnet (these only apply if you have an e-channels profile with HSBC Indonesia).
  E-Channel Services Schedule (PDF, 1.45MB)
  HSBCnet Annex (PDF, 448KB)
  Security Measures (PDF, 1.26MB)

• The HSBC Corporate Credit Card Service - Terms and Conditions– This document is applicable to you if you are subscribing for corporate credit cards services with HSBC Indonesia.
  HSBC Corporate Card Service - Terms and Conditions (October 2025) (PDF, 275KB)

• The General Terms and Conditions Electronic Signature
  General terms and Conditions Electronic Signature (PDF, 193KB)

General Terms and Conditions

The General Terms and Conditions are terms governing your account(s) held with us.

The following items are collectively known as the General Terms and Conditions shall become effective on 16 December 2020:

1. The Master Service Agreement (including the Confidentiality and Regulatory Annex) applies to all our Commercial Banking customers throughout the world.

Link to Master service agreement (PDF, 827KB)

2. The Indonesia Country Conditions supplement and modifies the Master Service Agreement for your accounts in Indonesia only. Even if you already have an account with HSBC elsewhere, you need to read these document when you open/maintain an account with PT Bank HSBC Indonesia.

Link to Indonesia Country Conditions (PDF. 580KB)

3. The Terms of Product and Service sets out some additional matters that apply in your account in Indonesia. Even if you already have an account with HSBC elsewhere, you need to read these document when you open/maintain an account with PT Bank HSBC Indonesia.

Link to Terms of Product and Service (PDF, 7.11MB)

The earlier version of General Terms and Conditions for Business Banking Services (i.e the April 2017 Edition), which continue to apply to the Existing Customers until 15 December 2020, can still be downloaded from the link below until 30 January 2021.

Link to previous General Terms and Condition (PDF, 276KB)

In this digital era, we believe that moving away from manual instructions will enhance efficiency and streamline overall transaction processes. We are reaching out to remind you that we are no longer accept manual payment instructions provided in your own corporate letter format or free format letter. Therefore, we kindly ask that your payment instructions be submitted using our latest version of bank-provided Smartform which can be downloaded on our website or internet banking platform, HSBCnet.

We suggest you contact Relationship Manager or GPS Client Services one business day in advance before you submit payment instruction using Smartform to ensure a smooth process of your payment instruction.

If you have any questions or require assistance, please don't hesitate to reach out. We truly appreciate your understanding and cooperation as we adapt to more modern banking practices.

Thank you for your attention to this matter.

New Regulations on Foreign Exchange Market Transactions (October 2024) (PDF, 604KB)

Banking Operational Schedule - Eid Al Adha Holiday 2023 (PDF, 85KB)

Banking Operational Schedule - Pancasila and Vesak Holiday 2023

Banking Operational Schedule - Eid Al Fitri Holiday 2023

Insant Messaging and Other Channels Terms and Condition

Digital Signature Consumer Disclaimer

Real-time Payment BI-FAST (PDF, 192KB)

In accordance with the Law of the Republic of Indonesia Number 10 of 2020 regarding Stamp Duty and Regulation of the Director General of Taxes Number PER-01/PJ/2021 regarding Procedures for Settlement of the Difference of Less Stamp Duty Payable on Documents in the form of Checks and Bilyet Giro as well as Circular Letter of the Director General of Taxes Number SE-01/PJ/2021 regarding Instructions for Affixing the Stamp of Evidence of Settlement of Less Stamp Duty Difference, which has been in effect since January 2021, we would like to remind you of the following provisions:

A. Checks and Bilyet Giro made (payable) since January 2021 are subject to a Stamp Duty of IDR 10,000,

B. In the event that the Check and Bilyet Giro have not been completed (not yet due) but have been marked with the stamp duty being paid off using printing technology with the old Stamp Duty rate, which is Rp. 3000, then the difference in the Stamp Duty amounting to Rp. 7,000 must be paid off.

C. Payment of the difference in the Stamp Duty less payable on the Check and Bilyet Giro is done using a digital stamp duty machine or SSP that has obtained a State Revenue Transaction Number (NTPN). Customers are requested not to add a stamp duty on the Cheques and Bilyet Giro sheets to settle the lack of Stamp Duty on the Checks and Bilyet Giro.

D. To settle the difference of Stamp Duty using a stamping machine, Customer can visit Post Offices that provides the service. To use SSP that has obtained NTPN, Customer may visit the nearest Tax Service Office to request a stamp of proof of settlement which is affixed to each sheet of Check and Bilyet Current Account by Head of the Tax Service Office.

Should you have further queries, please contact our Relationship Manager or Corporate Call Center at 1500237 or (6221) 2551 4777 (from overseas) during office hours.

HSBC is committed to reduce its impact on the environment and transitioning to a more sustainable way of conducting business. As part of this initiative, we are now moving to electronic bank statements using HSBCnet.

In light of the above, we will discontinue paper statement delivery for your account(s) effective 28 February 2022.

• For HSBCnet user

To activate your electronic bank statement using HSBCnet, please follow the attached guidance:

Guidance to download e-statement from HSBCnet (PDF, 498KB)

• Non HSBCnet user

Kindly contact your Relationship Manager to register your account to HSBCnet as soon as possible and activate your electronic bank statement.

We look forward to your support and join us in our strive to go paperless.

For further information, please contact your Relationship Manager or Corporate Call Center at 1500237 or (6221) 2551 4777 (from overseas).

Banking Service Adjustment (PDF, 771KB)

In relation to Bank Indonesia decree on 18th February 2021 on IDR rate reduction, we would like to advise you that starting 19th March 2021 the daily interest rates to the credit balance held in your current account will be adjusted.

Should you have further queries, please contact relationship manager or our client services management

In accordance with the Law of the Republic of Indonesia Number 10 Year 2020 concerning Stamp Duty, effective from January 1, 2021 a new tariff will apply to Stamp Duty with the following details:

• Change of stamp duty tariff from IDR 3,000 and IDR 6,000 to IDR 10,000 for documents subject to stamp duty under the Stamp Duty law.
• Any remaining (printed) stamp duty may still be used until December 31, 2021 with a total stamp duty paid must be at minimum of IDR 9,000.
• The Documents referred to above can be in the form of paper, printed materials (for example: Cheque Book) or electronic documents.

If you have any questions, please contact our Relationship Manager or Corporate Call Center at 1500237 or +622125514777 (from overseas) during office hours.

In relation to Bank Indonesia decree on 19th November 2020 on IDR rate reduction, we would like to advise you that starting 26th November 2020 the daily interest rates to the credit balance held in your current account will be adjusted.

Should you have further queries, please contact relationship manager or our client services management

To maintain the continuity of development and the enhancement and tenacity of the national economy from foreign exchange derived from natural resources export. In January 2019 in the government of Republic of Indonesia introduced Government Regulation No. 1 of 2019 on Export Proceeds from Exploitation, Management and/or Processing Activities of Natural Resources (GR 1/2019).

Following the issuance of GR 1/2019, Bank Indonesia have also issued Regulation No 21/3/PBI/2019 regarding export proceed from the Exploitation, Management and or Processing of Natural Resources (PBI 21/3/2019).

What you need to know

Below are important points of the above mentioned regulations that shall be at your attention:

• Mandatory Deposit of DHE SDA – GR 1/2019 obliges Indonesian exporters to deposit their natural resource export proceeds (DHE SDA) within Indonesia’s monetary system in a Special Account maintained in bank(s) that localized in Indonesia with foreign exchange licensed.
• DHE SDA deposit time limit – DHE SDA must be deposited in the Special Account at the end of the third month at the latest, following the relevant Customs Export Notification (Pemberitahuan Pabean Eskpor) related to mining (including coal, minerals and oil and gas), plantation, forestry and fisheries business activities.
• Requirements on supporting/underlying documents – Both GR 1/2019 and PBI 21/3/2019 specified a number of terms and requirements for Indonesian exporters related to supporting/underlying documents for the purpose of its Special Account.
• Supervision and sanctions by the authorities – Indonesian Government appears to demonstrate its seriousness about enforcing the regulations, for example by imposing sanctions for non-compliance.

What are the next steps

To facilitate the above requirements, you could open a new account(s) which will be your Special Account with us for DHE SDA purposes, noting on the following:

• The Special Account is available in local currency and 4 major foreign currency i.e. USD, EUR, JPY and CNY.
• Please find below list of document(s) that you would need to complete and provide to us for the opening of the Special Account as follow
• Instruction Forms & Statement for Opening Export Proceeds of Natural Resources Special Account
• Banking Relationship Opening Form

What to do if you need help

Should you have further queries, please contact your Relationship Manager or our Client Services Management.