COVID-19: Cut-off Schedule Adjustment

Cut-off Schedule Adjustment for Payment Services

Cut-off Schedule Adjustment for Payment Services

We would like to inform you the cut-off schedule adjustment for payment services of PT Bank HSBC Indonesia in accordance to Bank Indonesia Press Release No. 22/24/DKOM dated on March 24th 2020 about Operational Activity Schedule Adjustment and BI Public Service, which will be effective from March 30th 2020 until May 29th 2020.

Transaction Type Manual Transaction Electronic Transaction
Previous Schedule New Schedule Previous Schedule New Schedule
SKN 13.30 WIB 11.00 WIB 15.30 WIB 14.00 WIB
RTGS 14.00 WIB 11.30 WIB 15.30 WIB 14.00 WIB
Clearing 11.00 WIB 10.00 WIB N/A WIB N/A
Telegraphic Transfer
  • USD
  • EUR & GBP

 

14.00 WIB

14.00 WIB

 

13.00 WIB

12.00 WIB

 

16.00 WIB

15.00 WIB

 

14.30 WIB

13.30 WIB

Inter-HSBC Indonesia account transfer*
  • Without currency exchange
    • Inter-IDR account
    • Inter-USD account
  • With currency exchange
    • USD
    • EUR & GBP
*only valid for electronic transaction via HSBCnet, for Personal & Business Internet banking will use the previous schedule

 

 

15.30 WIB

15.30 WIB

 

15.30 WIB

15.30 WIB

 

 

13.30 WIB

13.30 WIB

 

13.30 WIB

13.30 WIB

 

 

16.00 WIB

16.00 WIB

 

16.00 WIB

15.00 WIB

 

 

13.30 WIB

16.00 WIB

 

15.00 WIB

14.00 WIB

Tax payment 15.30 WIB 14.00 WIB 20.00 WIB 20.00 WIB
Payroll payment T-1 11.00 WIB T-1 11.00 WIB T-1 15.00 WIB T-1 15.00 WIB

We would like to inform you with regards to the message from Bank Indonesia dated on March 20th 2020 No. 22/31/DPSP/KTD in which standard SKN transfer fee has been reduced to IDR 2,900 with effect from April 1st 2020 until December 31st 2020. For Premier customers through internet banking and phone banking and Advance customers through internet banking are still free of charge.

Should you have any further inquiries, for personal customer, please contact our Call Center at 1500700 (Premier), 1500808 (Advance, Signature, Platinum, Cashback), 1500501 (Retail Business Banking) and for corporate customer, please contact our Corporate Call Center at 1500237 / 021-25514777 on business days, Monday until Friday (08.30 WIB – 17.00 WIB)

Thank you
PT Bank HSBC Indonesia

Contact us

Enquiries and feedback

1500237

or

+62 21 25514777

 (from overseas)

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